# -*- mode: snippet -*-
# name: Initial Response
# key: qi
# --
Hi ${1:Customers Name},

Thank you for contacting Tableau Technical Support. My name is Simon and I am the technician responsible for this support case.

I am currently looking through the information attached to your case and will be in contact shortly once I completed my initial analysis.
For any concerns during the life of this support case, please don’t hesitate to contact us back.

I greatly appreciate your time and patience as we work together towards resolving the case.

Thanks for being a valued Tableau Software customer!