# -*- mode: snippet -*-
# name: Initial Response with links
# key: qil
# --
Hi ${1:Customers Name},

Thank you so much for contacting Tableau Technical Support. 
 
My name is Simon and I am the technician in charge of this support case. 
 
Since I'm only beginning my investigation, there are no additional updates at this time - this message is mainly to let you know your case has been assigned 
 
There are no updates at this time but please be assured we will follow-up with you as soon as possible. 
 
I'll start by reviewing the case information to date and reach out as soon as possible 
 
Please let us know if the urgency or impact of the issue has changed. 

In the meantime, the following online resources are available: 
 
Knowledge-base 
http://www.tableau.com/community/support/knowledgebase 
 
Documentation 
http://www.tableau.com/community/support/documentation 
 
On-demand training 
http://www.tableau.com/learning/training/ondemand 
 
User Forums 
http://tableau.com/community/forums 
 
Thank you for your patience and understanding.