# -*- mode: snippet -*-
# name: Open New Case
# key: qnew
# --
Hi ${1:Customers Name},

Thank you for the update. Based on the information provided, the highlighted issue is a distinct concern. For tracking and troubleshooting purposes I have created a new Technical Support case.
 
In the future for the most rapid response, please submit new support requests via our web tool - https://www.tableau.com/support/case or send a new email to support@tableausoftware.com.  Submitting new issues in this manner allows us to respond quickly and to accurately track case resolution.
OR 
For tracking, troubleshooting purposes and for the most rapid response, please submit new support requests via our web tool - https://www.tableau.com/support/case or send a new email to support@tableausoftware.com. Submitting new issues in this manner allows us to respond quickly and to accurately track case resolution.