# -*- mode: snippet -*-
# name: Pending 1
# key: qp1
# --
I am following up on this support request to see if you have had a chance to gather the information requested below. If so, please forward the requested information for our review.

If you would prefer, I can set this case to a "Pending Customer" status while the requested information is gathered. This status will prevent me from sending daily reminders and you may respond to this support request at your convenience. A reply to this email with the requested information will always automatically re-activate the support request and I will be notified. 

Please let us know if you would like us to keep sending reminders.

Thank you for being a valued Tableau Software customer!