# -*- mode: snippet -*-
# name: Security Case
# key: qsec
# --
Hi ${1:Customers Name},

Thank you for contacting Tableau Technical Support. 

At Tableau Software, we take security vulnerabilities very seriously. I will engage my Security team in order to conduct a full investigation of the vulnerabilities that were noted during an audit of the security risks within Tableau Server. To begin the investigation, please provide the following information: 

1 - Please provide all documentation and/or reports that support the vulnerability concerns. Screen shots and specifics are vital. 
2 - Is Tableau Server configured for SSL? 
3 - Was the test performed manual or automated? If automated, please include the name and version of the scanner used. 
4 - Was a specific browser utilized for testing? If so, what browser and version were utilized. 
5 - From the output from the tests, which risks are of the greatest concern currently for your organization? On which pages in the scan document are these issues located?
6 - Please provide Tableau Server log files from the time the scan was conducted. If this is not possible Logs are still needed to confirm the server version and configurations. To send Tableau Server log files, please see the following links: 

Creating Tableau Server log files  
http://www.tableausoftware.com/support/knowledge-base/creating-tableau-server-log-files  

Sending Large Files  
https://kb.tableau.com/articles/HowTo/alternative-method-for-sending-large-files


Thank you for being a valued Tableau Software customer!