# -*- mode: snippet -*-
# name: Customer requests Update on Case
# key: qupd
# --
Hi ${1:Customers Name},

Thank you for your request for an update. Presently, your case is with our Technical Support Team and is under investigation. There are no further updates at this time, but please be assured we will follow-up with you as soon as possible.
 
Please let us know if the urgency or impact of the issue has changed.
 
Thank you for your patience and understanding.
or
Thank you for your message. I have received your update and will be responding as soon as possible.
 
Thank you for your patience and understanding.