# -*- mode: snippet -*-
# name: Customer is OOO and setting to Pending - DE
# key: xcooo
# --
Hi ${1:Customers Name},

We attempted to reach out and follow up on the status of the ${2:<<CUSTOMER’S ISSUE>>} but received an out of office reply.

To review the information needed, please take a look at the comments below my signature. I am changing the status on this issue to “Pending Customer”. By replying to this update, the case will return to my active queue.

If this issue is already resolved, please reply to this update and I will mark the case as resolved.

You can check your Customer Portal to review the case details.
https://customer.tableau.com/

Thank you for being a valued Tableau Software customer!