# -*- mode: snippet -*-
# name: Proserv - DE
# key: xpro
# --
Hi ${1:Customers Name},

Thank you for contacting Tableau Technical Support. 

Based on the scope and requirements listed in this case, our Professional Services Group would be in a much better position to assist in the development process for the type of solution you're describing. The Technical Support organization is primarily focused on answering product functionality questions, investigating error messages, or making workbook adjustments. Our Professional Services team is designed to assist customers whose needs fall outside the scope of a standard support issue with either remote or on-site efforts.  They will be able to schedule an engagement and estimate a time frame for a solution. 

If interested please reach out to our salesperson ${2:ACC full name}, who will be able to assist with this matter. 
 
For reference, here are relevant links to our website outlining these key differences between Tableau Technical Support and Tableau Professional Services:

Tableau Support FAQ
http://kb.tableau.com/articles/knowledgebase/tableau-support-faq 

Consulting Services
http://www.tableau.com/support/consulting

I am copying your Account Representative, ${3:First Name of ACC}, on this message to help you with obtaining assistance from the proper resources on our end.
 
I hope the above information helps. I am going to move this Technical Support case into a closed status for now. To open a new issue, please go to http://www.tableau.com/support/request or to Tableau's Customer Portal at http://customer.tableausoftware.com to create a new case. In the new case, please reference this case number if the issues are related.

Thank you for being a valued Tableau Software customer!