# -*- mode: snippet -*-
# name: RCA - DE
# key: xrca
# --
Hi ${1:Customers Name},

Thank you for your request for Root Cause Analysis. 

Support will always provide the best possible answer based on the information provided, but it is important to note that we may not be able to isolate the exact cause of ${2:Summarize issue}. The more information we have to work with, the better our analysis can be. By analyzing the product logs as well as information from your environment, we will draw conclusions based on correlated events. It is important to note that correlation does not imply causation. Furthermore, it is always recommended to conduct a parallel investigation with your local IT resources as they may be able to share insight into any recent changes in the system environment which may have contributed to the issue. 

Please understand that root cause analysis cases are prioritized lower than cases which are consistently reproducible, so we appreciate your patience as we review the provided information.

Thanks for being a valued Tableau Software customer!