# -*- mode: snippet -*-
# name: Decline RCA Request 1 - DE
# key: xnorca1
# --
Hi ${1:Customers Name},

Thank you for reaching out to Tableau Support and for your request for Root Cause Analysis.

I understand your interest in investigating the underlying cause of the issue. Requests for Root Cause Analysis are available as part of our Premium Support Program. 

Should you have any concerns or questions about this or need more information about Root Cause Analyses and other benefits of Premium Support, please reach out to your Account Representative, ${2:[FULL NAME OF THE ACCOUNT REPRESENTATIVE]}.

At this time, I will move your case to a closed status. 

Thank you for your understanding and being a valued Tableau Software customer!