# -*- mode: snippet -*-
# name: Decline RCA Request 2 (w/ sales handoff) - DE
# key: xnorca2
# --
Hi ${1:Customers Name},

Thank you for reaching out to Tableau Support and for your request for Root Cause Analysis.

I understand your concerns regarding the issue and your interest in Tableau’s assistance with determining the root cause of the issue. Requests for Root Cause Analysis are available as part of our Premium Support Program. 

Your Account Representative is the best person to talk to regarding any questions that you may have about the Premium Support program, as well as potential next steps regarding your request.

I have copied your Account Representative, ${2:[FULL NAME OF THE ACCOUNT REPRESENTATIVE]} on this message. ${3:[FIRST NAME OF THE ACCOUNT REPRESENTATIVE]}, please assist ${4:[FIRST NAME OF CUSTOMER]}.

At this time, I will move your case to a closed status. 

Thank you for your understanding and being a valued Tableau Software customer!