# -*- mode: snippet -*-
# name: Not a P1 - changing P - DE
# key: xnp1
# --
Your case came in as the highest priority P1. We typically reserve this for on-going 100% production down systems with complete work stoppage. We will be downgrading this to a P2, which is listed for serious work impact but not a full system outage. Please let us know if you have any questions or issue about this.