# -*- mode: snippet -*-
# name: Server Clean Logs - DE
# key: xslc
# --
A clean set of complete Tableau Server logs:
a.) Please first clean older log files using the below tsm command:
tsm maintenance cleanup
b.) Reproduce the problem and provide the date and time of the reproduction. The date and time helps us find the exact section of the logs, where the problem occurs. 
c.) Lastly please create a complete set of Tableau Server Log Files (for instructions on bundling and sending the log files, please refer to: http://kb.tableausoftware.com/articles/knowledgebase/creating-tableau-server-log-files). 
If log file is too large to send via email, please follow the link https://kb.tableau.com/articles/HowTo/alternative-method-for-sending-large-files to upload the log file to us.