# -*- mode: snippet -*-
# name: SLA Calculator
# key: sla
# --
**SLA Information:**

**Case Priority:** $1
**Customer Tier:** $2
**Created:** $3
**Current Time:** `(format-time-string "%Y-%m-%d %H:%M %Z")`

**SLA Targets:**
- First Response: $4
- Resolution Target: $5
- Escalation Threshold: $6

**Status:**
- Time to First Response: $7
- Time Since Creation: $8
- Time Remaining: $9

**SLA Status:** $10

$0 