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FILENAME:          $TM_FILENAME


* INVESTIGATION NOTES (${1:Date}):


** CURRENT WORKING THEORY:


** STEPS TRIED:


** STEPS TO REPRODUCE:


** CUSTOMER ENVIRONMENT:


** LOG REVIEW:

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* ################# ${1:Date} ##################:


** ${1:Date}

Hi ${2:Mail}

Thank you for contacting Tableau Technical Support. My name is Simon and I am the technician responsible for this support case. I called the contact number supplied but was unable to get through or to leave a voicemail.

Based on the case description, 
OR
My understanding of the issue is






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